Returns & Exchanges

At AXiS Pedal & Drum Co., we stand behind the precision engineering of our hardware. If you are not completely satisfied with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack with Care

Securely place the pedals or hardware in their original packaging, ensuring all components, tools, and manuals are included.

3

Label and Ship

Affix the provided shipping label to your package and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our technicians verify the condition of the returned gear, your refund will be processed to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing